These Terms and Conditions govern the download, access and use of the EternaDX mobile application (hereinafter, the «APPLICATION»), made available to users by STARTQUAKE, S.L. (Tax ID B-16802118), registered at Calle Los Prados, Parque Tecnológico de Gijón, no. 166, 33203 Gijón (Asturias), trading as Eterna Diagnostics.
The user acquires this status upon downloading and using the APPLICATION. The APPLICATION is available free of charge on Google Play and App Store. The user acknowledges and agrees to comply with the terms and conditions set by those platforms for obtaining, downloading and updating the APPLICATION.
Before downloading, the user must confirm that they are of legal age and expressly accept these Terms and Conditions. Accessing the APPLICATION constitutes acknowledgement by the user that they have accepted, without reservation, these conditions of use.
1 · Purpose
The APPLICATION supports Eterna Diagnostics' genetic analysis service — genotyping (Genetics 360 Plan) and exome sequencing — aimed at wellness and longevity, and integrates wellness indicator tracking (including an estimate of biological age) based on user data, habits and measurements from wearable devices.
The service is intended for wellness purposes and does not constitute a clinical diagnosis. The APPLICATION is made available to users for personal use only (never commercial) and runs on phones with Android or iOS operating systems.
2 · Features and permissions
Non-registered users
Registration (via a clinic or independent subscription) and login (email and Google).
Registered users
Profile editing, management of devices/wearables, consultation of results and indicators, and — when registered through a clinic — contact with their professional.
Device permissions
Device permissions (notifications, location, file access, Bluetooth, contacts) are optional and not enabled by default. The APPLICATION only requests them when necessary for a specific feature and with an affirmative action from the user. No personal data is shared with analytics or advertising services when the APPLICATION starts, without the user having made any settings change.
3 · Intellectual and industrial property rights
The intellectual and industrial property rights over the APPLICATION are owned by STARTQUAKE, S.L., which holds the exclusive exercise of exploitation rights in any form, and in particular the rights of reproduction, distribution, public communication and transformation.
The user undertakes not to reproduce, modify, distribute, commercialise, decompile, disassemble, reverse-engineer or obtain by any other means the source code of the elements and utilities integrated in the APPLICATION, as this would constitute an infringement of the intellectual property rights of STARTQUAKE, S.L.
4 · Data protection
Data controller: STARTQUAKE, S.L. (Tax ID B-16802118), Calle Los Prados, Parque Tecnológico de Gijón, no. 166, 33203 Gijón (Asturias).
Data are processed in accordance with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD).
Purpose: to provide the genetic analysis service and wellness tracking, including the creation of personalised reports.
Legal basis: the performance of the contract to which the user is a party (Art. 6.1.b GDPR) and, for the processing of health and genetic data (special category), the user's explicit consent (Art. 9.2.a GDPR).
Data processed: identification and contact data (name, surnames, date of birth, sex, telephone, address); health and genetic data derived from the test and devices; and payment data managed through the payment gateway.
Retention: data are retained for as long as necessary to fulfil the purpose of processing and while legal retention obligations apply. The APPLICATION applies pseudonymisation (Art. 4.5 GDPR) to the data processed.
Recipients and data processors
Stripe: Payment gateway — billing management.
Tur Costa Verde (GLS): Shipping of test kits.
Eurofins / IBIAN: Test processing, receiving only a coded identifier.
Rook: Integration with wearable devices for activity and sleep tracking.
Anthropic: Artificial intelligence processing of pseudonymised data for report generation.
MailChimp: Sending commercial communications (optional; only if the user authorises it).
Google Cloud: Application and database hosting.
International transfers
Some providers (Anthropic, Rook and MailChimp) are based in the USA. These transfers are carried out with the appropriate safeguards provided for in the GDPR.
Use of artificial intelligence
The APPLICATION uses generative AI (Claude, by Anthropic) for the creation of personalised reports, processing pseudonymised data. The user will be informed of this processing and of the existence, where applicable, of human review.
User rights
• Access, rectification, erasure and portability of data.
• Restriction of and objection to processing.
• Not to be subject to solely automated individual decisions.
• To withdraw consent at any time.
• To lodge a complaint with the Spanish Data Protection Agency (aepd.es).
To exercise them: info@eternadx.com and the Data Protection Officer.
5 · Nature of the information provided
Consent is requested granularly, with unticked boxes that the user must actively tick.
Only the data strictly necessary for the provision of the contracted service are mandatory; the remaining data are provided voluntarily, in accordance with the data minimisation principle (Art. 5.1.c GDPR).
The user guarantees the accuracy of the data provided and is responsible for communicating any changes.
6 · Security
STARTQUAKE, S.L. applies the technical and organisational measures required by the GDPR and LOPDGDD. Transfers of information to cloud servers are carried out encrypted using a secure protocol (HTTPS).
The user may withdraw their consent and uninstall the APPLICATION at any time. In the event of loss or misplacement of the device, a mechanism exists to remotely deactivate access to the APPLICATION and prevent a third party from accessing the user's information.
7 · Age control
The APPLICATION is not intended for minors and may not be downloaded by them. Before downloading, the user is asked to confirm that they are of legal age, in accordance with European Data Protection Board Opinion 1/2025 on age verification and applicable guidelines.
8 · Acceptance and access to information
The legal notice and these Terms and Conditions are displayed visibly before download, and the user must accept them before starting the download. The privacy policy is available both in the app store and in the APPLICATION itself, so that the user can consult it before installing it or at any time during use, with a limited number of interactions (maximum two clicks).
9 · Disclaimer
STARTQUAKE, S.L. reserves the right to edit, update, modify, suspend, remove or terminate the services offered by the APPLICATION, without prior notice, as well as to modify the form or type of access, for reasons such as adaptation to new legislation, changes to the APPLICATION itself, or strategic reasons.
The APPLICATION is provided 'as is'. STARTQUAKE, S.L. shall not be liable for any losses or damages arising from failures, breakdowns or blockages in its operation (communication errors, hardware or software defects, or network failures), nor for damages caused by improper or inappropriate use by the user.
10 · Governing law and jurisdiction
The applicable law is Spanish law. For any dispute arising from the interpretation or application of these clauses, the parties submit to the Courts and Tribunals of Gijón, expressly waiving any other jurisdiction.